Refund policy
When you can get a refund for credit packs and subscriptions.
Last updated: [date on publish]
This page explains when you can get a refund for a purchase on Convertere. Polar.sh is the merchant of record and the seller for your purchase, so Polar processes refunds. Questions: support@convertere.io.
Credits
- 1 credit = 1 conversion-minute.
- Free daily credits are not purchases. They cannot be refunded or exchanged for money.
- Current prices and credit amounts are on the pricing page.
One-time credit packs
- You can get a full refund within 14 days of purchase if you have used less than 10% of the credits in the pack.
- "Used" means credits actually spent on conversions. Credits held for a job in progress do not count as used.
- After 14 days, or after you have used 10% or more of the credits, packs are not refundable.
Subscriptions
- You can cancel at any time in your account settings.
- Your subscription stays active until the end of the current billing period, then stops. It will not renew.
- We do not refund a renewal once it has been charged. In exceptional cases we can make a manual exception; contact support@convertere.io.
- We do not give partial refunds for unused time in a billing period, except where the law requires them.
Failed conversions
- If a conversion fails for a reason on our side, the credits for that job are returned to your balance automatically.
- Check your credit balance in your account after a failed job.
How to request a refund
- Email support@convertere.io with the email address on your account and the purchase date.
- If you are eligible, we ask Polar to process the refund.
- Refunds go to the original payment method. Timing depends on your bank or card provider.
Changes
We may update this page. The date at the top shows the latest version. Changes apply to purchases made after the update.